CHAIRMANS LETTER
Dear Members and Guests,
We have long been proud of our ClubCorp Employee Partners and the contributions they make in our culture of building relationships and enriching lives. We know they deliver our three steps of service Warm Welcomes, Magic Moments, and Fond Farewells every day in our clubs and resorts. Often, they do so as unsung heroes. Thats why, earlier this year, we created the Three Steps of Service Contest. The idea behind the contest was to catch our Employee Partners spontaneously "in the act" of providing the three steps of service and recognize them throughout the company.
The contest has been fun and gratifying.
Managers nominated more than 150 members of their staffs. These nominees and ultimately the winners represented a cross-section from the resorts, business clubs, and country clubs. They also represented a variety of roles reservation supervisor, banquet captain, house maintenance director, engineer, private event director, housekeeper, server, locker room attendant, sous chef, membership director, among others.
The winners recently traveled to our home office in Dallas where they were recognized and where they also participated in a photo shoot for inclusion in a series of Three Steps of Service posters for the clubs.
I heard their stories firsthand when I had the opportunity to dine with the winners. Some of the stories involved creative, "above and beyond" actions by our Employee Partners like retrieving a guests left-behind speech manuscript from a trash bin. Others involved things as simple as a smile, a special dessert, attention to details, or recognition of a special occasion like a photograph memento of a family reunion. Still others involved the personal touch resulting from an individual talent like the Employee Partner who uses calligraphy to help Members address invitations. All the actions were prompted by the servant hearts of our Employee Partners.
To see if any of the winners are from your home club or resort club, please see below for a list. And join me in congratulating them.
Robert H. Dedman Jr.
Chairman of the Board
ClubCorp
THREE STEPS OF SERVICE CONTEST WINNERS
Warm Welcomes
Carolyn Adams, house maintenance at The Clubs of Kingwood at
Deerwood in Kingwood, Texas.
Jacquelyn Smith, reservation supervisor at Morgan Run Resort & Club
in Rancho Santa Fe, California.
Mike Infante, banquet captain, and Luis Salazar, head captain, at
WestLake Club near Houston.
Mary Rivera, receptionist at Plaza Club in Honolulu.
Mike Stucki, captain at Tower Club in Fort Lauderdale, Florida.
Magic Moments
CJ Yost, house maintenance director at The Clubs of Kingwood at
Kingwood in Kingwood, Texas.
Terry Richards, engineer at Barton Creek Resort & Spa in Austin,
Texas.
Melissa Miller, private event director at Aspen Glen Club in
Carbondale, Colorado.
Mike Hayes, head golf professional at Country Club of Hilton Head
on Hilton Head Island, South Carolina.
Chris Haugen, housekeeper at The Clubs of Kingwood at Kingwood in
Kingwood, Texas.
Fond Farewells
Sarah Sant, server at Columbia Tower Club in Seattle.
Les Bard, banquet manager at Tower Club in Fort Lauderdale,
Florida.
Michael McMurtry, sous chef at Greenspoint Club in Houston.
Hernando Diaz, locker room attendant at Las Colinas Country Club in
Irving, Texas.
Cathy Buttler, membership director at Capital City Club in Raleigh,
North Carolina.